MYLO

Support Center for the Magical AI Music Experience

Welcome to the Mylo Support Center. We're here to help you make the most of your AI music creation journey. Find answers to common questions, troubleshooting tips, and ways to contact our support team.

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Frequently Asked Questions

Find answers to the most common questions about using Mylo.

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Troubleshooting

Solutions to common technical issues and performance problems.

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App Tutorials

Learn how to use all the features of Mylo with our guides.

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Contact Support

Need personalized help? Reach out to our support team.

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Frequently Asked Questions

What is Mylo and how does it work?

Mylo is an AI-powered music generation app that transforms your ideas into original music. Using advanced artificial intelligence, Mylo creates unique musical compositions based on your prompts, preferences, and parameters. Simply describe the type of music you want, adjust the settings to your liking, and let Mylo's AI create a custom track for you.

Do I need a subscription to use Mylo?

Mylo offers both free and premium features. The basic version allows you to generate a limited number of songs with standard quality and duration. For unlimited generations, higher quality output, extended track lengths, and advanced customization options, we offer various subscription plans. Visit the "Subscription" section in the app to view current pricing and features.

Who owns the music I create with Mylo?

You own the music you generate using Mylo. You can use your created tracks for personal or commercial purposes. However, you grant Mylo a license to use your generated music for service improvement and promotional purposes. For more details, please refer to our Terms of Use.

Can I export my music to other applications?

Yes! Mylo allows you to export your generated music in various formats (MP3, WAV) that can be used in other applications. Premium subscribers have access to additional export options, including individual track stems and higher quality formats.

How can I cancel my subscription?

You can cancel your subscription at any time through your App Store account settings. Go to Settings > [Your Name] > Subscriptions, find Mylo in the list, and tap "Cancel Subscription." Your subscription will remain active until the end of the current billing period.

Is my data private and secure?

We take your privacy and data security seriously. Mylo collects only the information necessary to provide and improve our services. For detailed information about how we collect, use, and protect your data, please review our Privacy Policy.

Troubleshooting

App Performance Issues

Mylo is running slowly or crashing

If you're experiencing performance issues, try these steps:

  • Close other apps running in the background
  • Restart your device
  • Ensure your iOS is updated to the latest version
  • Uninstall and reinstall the Mylo app
  • Check your internet connection, as music generation requires a stable connection

Music Generation Problems

Music generation is taking too long

Music generation time depends on several factors:

  • The complexity of your request
  • The length of the track being generated
  • Your internet connection speed
  • Current server load

For faster generation, try using simpler prompts, shorter track lengths, or generating during off-peak hours.

The generated music doesn't match my prompt

To get better results that match your vision:

  • Be more specific in your prompts (e.g., include genre, mood, instruments, tempo)
  • Use the advanced parameters to fine-tune the output
  • Try the "Guided Generation" feature which walks you through creating more detailed prompts
  • Use reference tracks to help the AI understand your desired style

Account and Billing Issues

I was charged but don't have premium features

If you've been charged but don't have access to premium features:

  • Check if your payment was processed successfully in your App Store purchase history
  • Restore purchases in the app (Settings > Restore Purchases)
  • Log out and log back into your account
  • Contact our support team with your transaction ID for assistance

App Tutorials

Getting Started with Mylo

Creating Your First Track

Follow these steps to generate your first AI music track:

  1. Open the Mylo app and tap "Create New" on the home screen
  2. Enter a prompt describing the music you want (e.g., "Upbeat electronic dance track with synth leads and a driving bass")
  3. Adjust the basic parameters like tempo, duration, and mood using the sliders
  4. Tap "Generate" and wait for your music to be created
  5. Listen to your track and save it to your library if you like it
Using Advanced Generation Features

Premium users can access advanced generation features:

  • Instrument Selection: Specify exact instruments to include or exclude
  • Structure Editor: Design the song structure (intro, verse, chorus, etc.)
  • Harmony Controls: Set key, scale, and chord progressions
  • Reference Tracks: Upload or link to reference tracks to influence the style
  • Stem Control: Generate and edit individual instrument tracks
Editing and Refining Your Music

After generating a track, you can refine it:

  • Use the "Regenerate Section" feature to redo specific parts of the track
  • Adjust the mix with the equalizer and volume controls
  • Add effects like reverb, delay, and compression
  • Use the "Variations" feature to create alternative versions based on your original
  • Export your track in various formats for use in other applications

Contact Support

Get in Touch

If you couldn't find the answer to your question, our support team is here to help. Please reach out to us at:

mylomusicfeedback@outlook.com

When contacting support, please include:

  • Your device model and iOS version
  • Mylo app version (found in Settings > About)
  • A detailed description of your issue
  • Screenshots or screen recordings if applicable
  • Your account email (if you have an account)

We aim to respond to all support inquiries within 1-2 business days.

Community Support

Join our community of Mylo users to share tips, showcase your creations, and get help from other users:

Last Updated: March 13, 2025